Customer Experience Transformation Leader

3 days ago


Greater Manchester, United Kingdom Michael Page Full time

Lead a customer experience transformation at Michael Page, driving improvements across multiple platforms and touchpoints. You will be responsible for creating and embedding a customer-centric strategy, working with senior leaders to ensure customer experience is at the heart of every decision. From customer safety to digital transformation, you will lead the charge in modernising services.

Key Responsibilities:
  • Redefine customer journeys by modernising processes, systems, and touchpoints to create seamless, user-friendly experiences.
  • Take ownership of digital channels - website, app, and chat - and develop a strategy to improve how customers access services.
  • Champion safety and trust by exploring how technology and customer insights can improve safety and confidence for users.
  • Take a data-led approach to improve customer experience by translating customer feedback and trends into action.
  • Create and embed a customer-centric strategy, working with senior leaders to ensure customer experience is at the heart of every decision.

What We Offer:

  • A salary up to £85,000.
  • Hybrid working, Manchester-based (3+ days per week).
  • 28 days holiday plus bank holidays.
  • An excellent pension scheme.
  • Healthcare benefits.


  • Manchester, United Kingdom Michael Page Full time

    Transformative OpportunityThis role offers a chance to lead customer experience transformation, champion digital enhancements, and deliver lasting change. As Customer Experience Transformation Lead, you will redefine customer journeys, modernise outdated processes, and embed a culture of customer excellence.Key Responsibilities:Redefine customer journeys:...


  • Manchester, United Kingdom Transformation Unit Full time

    As a Transformation Lead for Patient Experience, you will play a vital role in shaping the future of the Transformation Unit. We are seeking a motivated Band 5/6 Health and Wellbeing Nurse to join our team in Wythenshawe Orthopedic Fracture Clinic. This is an exceptional opportunity to work closely with the multidisciplinary team to ensure patients receive a...


  • Manchester, United Kingdom Transformation Unit Full time

    Role Overview:We are seeking a skilled Data Management Professional to join our team at the Transformation Unit.This is an exciting opportunity to make a real impact in the healthcare sector, working with clinicians and clinical teams to develop protocols and pathways that improve service delivery.Responsibilities and ChallengesYou will need to demonstrate...


  • Manchester, United Kingdom Customer Labs Full time

    Job ResponsibilitiesWe're seeking a Complaints & Customer Service Executive to join our Operational Excellence Development team. Your primary focus will be on providing top-notch customer service and resolving complaints efficiently.Deliver responsive and empathetic customer service via various channelsAnalyze and resolve complex customer complaints in a...


  • Manchester, United Kingdom Transformation Unit Full time

    Welcome to the Transformation UnitWe are seeking an exceptional Graduate Data Officer to join our team and contribute to our mission of creating the organisation's leaders of tomorrow.In this role, you will learn to lead & manage people, projects & resources at pace & scale while supporting life-changing outcomes for our patients.Main ResponsibilitiesYou...


  • Manchester, United Kingdom Michael Page (UK) Full time

    CX Transformation Leader:We are seeking an experienced CX Transformation Leader to join our team. As a key member of our leadership team, you will be responsible for leading the development and execution of a comprehensive customer strategy that aligns with organisational goals to improve service quality and increase patronage.Your Key...


  • Manchester, United Kingdom Michael Page Full time

    Estimated salary range: £80,000 - £90,000 per annum. As a Digital Transformation Leader, you will be responsible for leading the transformation of customer experience across digital platforms, operational channels, and strategic initiatives. With a strong focus on digital innovation, customer insights, and data-driven decision making, you will help us...


  • Manchester, United Kingdom Michael Page Full time

    Drive Modernisation and Customer-Focused ChangeWe are seeking an innovative and experienced customer experience leader to transform the way customers interact with and experience services across digital, operational, and strategic channels. As Experience Innovation Leader, you will have the opportunity to redefines customer journeys, modernise outdated...


  • Manchester, United Kingdom Northampton Business Directory Full time

    Job Description">We are seeking a Digital Transformation Leader to join our team at Northampton Business Directory. This is an exciting opportunity to lead our digital delivery teams in shaping the future of our organization.In this role, you will be responsible for delivering high-impact technology solutions that drive business growth and improve customer...


  • Manchester, United Kingdom Burns Sheehan Full time

    Job OverviewWe are currently partnering with one of the UK's largest airport operators to drive connectivity for passengers across the globe.They are on a transformative journey to reposition themselves as a leader in airport technology and innovation, leveraging tech to drive efficiency, improve customer experiences, and achieve long-term strategic growth.A...


  • Manchester, United Kingdom M&S Full time

    Job OverviewWe are seeking an experienced leader to drive business transformation and improve store performance in our Trafford Area. This role involves implementing the retail plan, delivering KPI measures, and recruiting and developing great talent within the customer assistant team.


  • Manchester, United Kingdom Nobul Resourcing Solutions Full time

    Nobul Resourcing Solutions is looking for a Digital Transformation Leader to join their team. The ideal candidate will be responsible for driving digital transformation initiatives across the organization and establishing Nobul as a leader in the recruitment industry.Key Responsibilities:The Digital Transformation Leader will be responsible for:Marketing and...

  • Transformation Leader

    1 month ago


    Manchester, United Kingdom Turner & Townsend Group Full time

    Company OverviewWe are Turner & Townsend Group, a global leader in programme management. Our team of experts delivers high-quality services to our clients, helping them achieve their goals and transform their businesses.


  • Manchester, United Kingdom Transformation Unit Full time

    About the JobThe Transformation Unit is excited to offer the opportunity to join our team as a Transformation Lead in Perinatal Care. This role will play a critical part in transforming maternity services in Greater Manchester, focusing on improving safety, quality, and patient experience.We are seeking a skilled and experienced professional with a passion...


  • Manchester, United Kingdom Hesketh James Recruitment Full time

    **Senior Customer Experience Leader** **Manchester** **£30k - £40k (negotiable dependent on experience)** We‘re recruiting for a Customer Experience Leader to join an exciting and fast-growing Tech company. This is an exceptional company who attract the brightest minds and encourage development and growth in a very relaxed and collaborative,...


  • Manchester, United Kingdom Music Tribe Commercial MY Sdn. Bhd. Full time

    MUSIC TRIBE Commercial MY Sdn. Bhd. seeks a Transformational Leader to develop and execute a comprehensive Digital Marketing strategy that drives business growth through strategic partnerships with Super Partners and Distributors. This role involves fostering strong relationships with key stakeholders, analyzing market trends, and identifying opportunities...


  • Manchester, United Kingdom Transformation Unit Full time

    About the RoleWe are looking for an Administrative Assistant to join our Transformation Unit team. The successful candidate will be responsible for providing administrative support to our clinical teams, including handling patient queries, maintaining accurate records, and performing clerical tasks.The ideal candidate will have excellent communication and...


  • Manchester, United Kingdom Music Tribe Commercial MY Sdn. Bhd. Full time

    Job TitleProduct Delivery Transformation LeaderAbout the RoleWe are seeking a highly skilled visionary to step into the role of Product Delivery Transformation Leader. This pivotal position demands more than just project oversight; it calls for a disruptor ready to redefine the landscape of product delivery and brand experience.This is an opportunity for a...


  • Manchester, United Kingdom 83zero Limited Full time

    About 83zero Limited">83zero Limited is a global leader in digital services, driving innovation in customer experience through CRM, marketing, business intelligence, and cloud solutions.">Role Overview">We are seeking an experienced Data Transformation Leader to join our team. As a key member of our architecture team, you will be responsible for leading the...


  • Manchester, United Kingdom Transformation Unit Full time

    Take the next step in your career and join our Pharmacy Distribution & Medical Gases team at the Transformation Unit as a Senior Pharmacy Assistant.About the PositionWe're seeking an experienced leader to join our team and drive the delivery of high-quality patient-focused services.The ideal candidate will have a background in pharmacy distribution and...