Customer Experience Transformation Leader
3 days ago
Lead a customer experience transformation at Michael Page, driving improvements across multiple platforms and touchpoints. You will be responsible for creating and embedding a customer-centric strategy, working with senior leaders to ensure customer experience is at the heart of every decision. From customer safety to digital transformation, you will lead the charge in modernising services.
Key Responsibilities:- Redefine customer journeys by modernising processes, systems, and touchpoints to create seamless, user-friendly experiences.
- Take ownership of digital channels - website, app, and chat - and develop a strategy to improve how customers access services.
- Champion safety and trust by exploring how technology and customer insights can improve safety and confidence for users.
- Take a data-led approach to improve customer experience by translating customer feedback and trends into action.
- Create and embed a customer-centric strategy, working with senior leaders to ensure customer experience is at the heart of every decision.
What We Offer:
- A salary up to £85,000.
- Hybrid working, Manchester-based (3+ days per week).
- 28 days holiday plus bank holidays.
- An excellent pension scheme.
- Healthcare benefits.
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