Service Administrator

2 days ago


Stafford, United Kingdom Nicholas Clarke Associates Ltd Full time
Service Engineer Administrator

Staffordshire-based engineering company seeks a skilled Service Engineer Administrator to join their team. As a key member of the administration/engineering team, you will provide exceptional routine servicing, customer care, and management of equipment upkeep contracts service.

The ideal candidate will have a strong understanding of engineering principles, potentially from a 'hands-on' background, with experience in liaising with clients/customers. Full product training is provided to ensure your success in this role.

Key Responsibilities:
  • Receiving and processing customer servicing orders
  • Ensuring planned maintenance and servicing is fulfilled on time, within budget, to scope, and to full customer satisfaction
  • Facilitating and organizing both planned and reactive service calls
  • Assigning engineers to service visits, arranging hire of access equipment, and processing service visit reports
  • Liaising with engineers on site, ensuring full communication and understanding of required service work
  • Facilitating comprehensive reports of work carried out
  • Working closely with the Project Manager to ensure work is within project scope and appropriately issued
  • Providing technical/engineering updates to clients to ensure they understand scope of work
Requirements:
  • Engineering administration/customer support experience
  • Experience within a general engineering or manufacturing environment
  • Good mechanical and/or electrical engineering knowledge
  • Strong organization, communication, and time management skills
  • Excellent communication ability with experience of customer-facing

This is a fantastic opportunity to join a well-established business with a secure position and great opportunities for long-term career progression.


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