Casino Service Ambassador

3 weeks ago


Glasgow, Glasgow City, United Kingdom Grosvenor Casinos Limited Full time
Job Description

Grosvenor Casino, Glasgow Merchant City

We are seeking a charismatic F&B Experience Host who will be the face of our business, delivering exceptional customer service and creating a memorable experience for our guests. As a key member of our team, you will be responsible for ensuring that every customer feels welcome and cared for.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that all customers have an amazing experience with us and can't wait to return.
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages.
  • Be aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications
  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

Full-Time 40 hour contract



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