Casino Service Ambassador
3 weeks ago
Grosvenor Casino, Glasgow Merchant City
We are seeking a charismatic F&B Experience Host who will be the face of our business, delivering exceptional customer service and creating a memorable experience for our guests. As a key member of our team, you will be responsible for ensuring that every customer feels welcome and cared for.
Key Responsibilities:
- Provide exceptional customer service, ensuring that all customers have an amazing experience with us and can't wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient, and prompt service of food and beverages.
- Be aware of daily/weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Full-Time 40 hour contract
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