Food and Beverage Service Associate

6 days ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Assistant. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide quality service to guests by responding to their requests promptly, efficiently, and courteously.
  • Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between Hotel guests and all Hotel departments, both verbally and in writing as required.
  • Attend to other duties as requested by Management and Supervisors.
Requirements
  • Good interpersonal skills, guest-oriented, and service-minded.
  • Good listening skills and ability to anticipate.
  • Good presentation and confident speaking skills.
  • Dynamic and fluent in the local language; business English.
What's in it for you?

We offer a competitive salary of £11.44, plus a range of benefits, including an attractive bonus scheme, pension scheme, and opportunities for training and development.

At AccorHotel, we value our employees and offer a supportive and inclusive work environment. We believe in investing in our people and providing opportunities for growth and development.



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