Customer Service Coordinator

1 month ago


Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

German Speaking Customer Care Administrator

About the Role

Athena Resourcing Solutions is seeking a German Speaking Customer Care Administrator to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for customers, responding to their queries and resolving any issues in a timely and professional manner.

Responsibilities

* Provide excellent customer service to clients via phone, email, and chat
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Work collaboratively with the Customer Care team to achieve team goals and objectives
* Develop and maintain a thorough knowledge of our products and services
* Identify and escalate any customer complaints or issues to the relevant team members

Requirements

* Fluency in German and excellent communication skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving skills and ability to think critically
* Excellent customer service skills and ability to work with customers from diverse backgrounds
* Ability to work collaboratively as part of a team

What We Offer

* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
* Professional development opportunities

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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