Accounting and Hospitality Professional

3 weeks ago


Crawley, West Sussex, United Kingdom Splendid Hospitality Group Full time
Job Title: Guest Services Assistant

We are seeking a highly motivated and friendly Guest Services Assistant to join our team at Splendid Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Operate the front desk and handle guest inquiries in a polite and friendly manner.
  • Set up the buffet system in the restaurant area for mealtimes and maintain a clean and tidy environment.
  • Adhere to Food Safety and Hygiene practices at all times.
  • Clear and sanitize tables in the restaurant and reception areas.
  • Maintain the reception, food and beverage outlets, public areas, stores, back office, staff room, and outside areas in a clean and tidy condition.
  • Communicate effectively with other departments to ensure minimal impact on guest service.
What We Offer:
  • Free meals on duty.
  • Free parking.
  • Apprenticeship programs available.
  • Learning and Development Opportunities through our Leadership Development Programs.
  • Heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide.
  • Uniform provided.
  • 24/7 Employee Assistance Program for you and your family.
  • Life Assurance.
  • 28 holiday days (pro rata for part-time).
  • Automatic Enrolment into a workplace pension scheme.

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.



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