Reception Operations Manager

4 weeks ago


Crediton, Devon, United Kingdom St Boniface Veterinary Clinic Ltd Full time
Team Management Opportunity

We are seeking a skilled Reception Team Manager to oversee our front-of-house operations at St Boniface Veterinary Clinic Ltd. As the primary point of contact, you will lead a vibrant team, ensuring seamless day-to-day operations.

This full-time role involves providing strong leadership and management of the team, coordinating rotas, and delivering exceptional customer service. You will also be responsible for managing staff recruitment and training, addressing client and staff feedback, and building relationships with the clinical team and management for cohesive operations.

The ideal candidate will have previous management experience, excellent communication skills, and a passion for customer service. In return, we offer a competitive salary of £29,000.00 per year, company pension, employee discount, free parking, and on-site parking.

Key Responsibilities:

  1. Provide strong leadership and management of the reception team.
  2. Organise rotas and coordinate the reception team.
  3. Ensure every client experiences high-quality service.
  4. Manage the hiring and training of new staff.
  5. Address client and staff feedback appropriately and sensitively.
  6. Build strong relationships with the clinical team and management for cohesive operations.
  7. Compile monthly reports for the Senior Management Team.

Requirements:

  • Previous management experience is desirable.

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