Hybrid Meter Performance Expert

4 days ago


Abbots Langley, Hertfordshire, United Kingdom Thames Water Utilities Limited Full time

Key Responsibilities

The Senior Technical Coordinator will support the Technical Lead in:

  • Proactively discovering areas of improvement to drive smart meter read performance
  • Triaging inbound technical tickets, ensuring that faults are managed by relevant parties within SLA
  • Participating in regular internal and external stakeholder engagements, reporting findings and sharing updates with the Technical Lead
  • Collaborating with existing members of the team and wider business to support the achievement of goals

Requirements

  • Ownership and ability to see problems through until resolved
  • Collaborative skills to work across multi-disciplinary business areas to drive outcomes
  • Exceptional customer service skills to drive and support the business in being forward-thinking
  • Proven strong Excel and data manipulation skills; excellent verbal and written communication skills


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