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Full Time House Manager

1 month ago

London, Greater London, United Kingdom Ugg Full time
About UGG

At UGG, a division of Deckers Brands, we're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Job Summary
We're seeking a highly skilled and organized individual to support our team as a UGG Supervisor. This role is responsible for creating personalized shopping experiences for our customers, ensuring accurate and timely responses to customer inquiries, and maintaining a positive and cheerful attitude with customers and team members. You'll also be responsible for operating all management functions on the cash register, handling money accurately, checking inventory daily, and ensuring products are stocked and available for customers.

Key Responsibilities
  • Support the Store Manager and Assistant Store Manager to create a positive environment for our people and customers.
  • Take charge of all inventory processes to ensure efficient back of house operation.
  • Process deliveries and transfers, ensuring accurate and timely completion.
  • Conduct weekly RFID counts to maintain accurate inventory levels.
  • Lead store walks with senior management to ensure the highest level of customer service.
  • Prioritize brand and product knowledge training and share this knowledge in customer interactions.
  • Empower team members through communication, recognition, and driving incentives.
  • Contribute to the team to achieve store goals.
  • Multi-task in a fast-paced environment, responding to problem situations with professionalism.
  • Think critically to solve problems and approach challenges with agility.
Requirements
  • Experience working in a customer-facing role, preferably in a retail environment.
  • Previous retail experience within a busy stockroom environment, with a focus on inventory management and control.
What We Offer
  • 30 days annual leave per year based on a 40-hour per week contract.
  • Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
  • Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
  • Uniform Allowance.
  • 60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% in-store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all the other beautiful parts of your identity.