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Warehouse Operations Manager

2 months ago


Haverhill, Suffolk, United Kingdom Culina Logistics Full time
Job Summary

Culina Logistics is seeking a highly skilled and experienced Warehouse Operations Manager to lead and optimize the stock administration team and support functions. The successful candidate will be responsible for ensuring efficient processes, clear communication, and timely resolution of issues.

Key Responsibilities
  • Team Leadership: Direct line management and development of the Stock & Admin team, including all aspects of training, performance, and attendance.
  • Process Optimization: Conduct regular performance development plans (PDPs) with team members, providing guidance and feedback for ongoing development.
  • Rota Management: Manage and maintain the department rota, ensuring adequate coverage for annual leave and peak periods, to include management of absence both planned and unplanned.
  • Operational Reporting: Prepare and deliver daily operational reports and conduct monthly one-to-one meetings with team members to ensure open communication and alignment with goals.
  • Inventory Management: Develop, document, and implement standardised stock administration processes, providing comprehensive training to team members for optimal understanding and execution.
  • Relationship Building: Establish strong working relationships with warehouse management to identify and resolve operational challenges, driving continuous improvement in all stock administration functions.
  • Inventory Control: Manage inbound bookings, safeguarding site storage capacity. Ensure seamless handover of responsibilities during holiday periods, including clear communication of relevant report numbers.
  • Pallet Inventory: Management of all pallet inventory, ensuring sufficient availability and adherence to site par levels, reporting and invoicing as required.
  • KPI Reporting: Compile and provide accurate data for KPI reporting, ensuring transparency and informed decision-making.
  • Client Relationships: Develop and maintain professional and productive relationships with clients and hauliers, promoting effective communication and collaboration.
  • Ad-Hoc Tasks: Completion of any ad-hoc tasks as required by the site management team.
Requirements
  • Leadership Experience: Previous experience supervising a team.
  • Technical Skills: Proficiency in Microsoft Excel, Word, or equivalent software.
  • Customer Service: Understanding of excellent customer service principles and practices, whilst having the dedication to provide exceptional customer service and build strong relationships.
  • Communication Skills: Strong verbal and written communication skills, including active listening and clear articulation of ideas.
  • Analytical Skills: Aptitude for analysing data, identifying trends, and drawing conclusions to inform decision-making.
  • Flexibility: Flexibility to adjust to changing priorities and manage multiple tasks effectively under pressure.
  • Organizational Skills: Skill in organising and prioritising workload to meet deadlines and deliver results.
  • Problem-Solving: Proactive approach to identifying and resolving issues, with the ability to work independently and take ownership.