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Customer Service Coordinator

2 months ago

Thame, Oxfordshire, United Kingdom Adecco Full time
Job Title: Customer Service Administrator

Location: Haddenham

Contract Details:

  • Full time, permanent
  • Salary: £30,000
  • Hours: Monday to Friday, 8:30am - 5:30pm

Benefits & Perks:

  • Competitive salary up to £30,000
  • 24 days holiday plus bank holidays
  • 4%/4% employer/employee contribution pension
  • Private health scheme
  • Opportunity to progress within a growing company
Responsibilities:

As a Customer Service Administrator, your key responsibilities will include:

  1. Delivering an industry-leading customer experience with excellent service
  2. Managing incoming customer telephone and email enquiries, being the first point of contact for customer queries
  3. Creating, delivering, and following up on customer quotations
  4. Negotiating the commercial aspects of proposed solutions with customers, aiming to secure orders
  5. Ensuring availability of equipment, processing and sending order confirmations to customers
  6. Creating customer contracts and coordinating the timely delivery of solutions
  7. Collaborating closely with field sales to identify and follow up on potential opportunities
  8. Managing relationships with key clients
Requirements:

To thrive in this role, you should have:

  1. Previous experience as a hire controller/quoted experience is beneficial
  2. Strong commercial awareness and negotiation skills
  3. Excellent interpersonal skills, both independently and as part of a team
  4. Meticulous attention to detail
  5. Excellent time management and organisational skills, with the ability to prioritise tasks