Senior Retail Operations Manager

5 days ago


Crawley Down, United Kingdom Henderson Group Full time

Unlock Your Potential in a Dynamic Retail Environment

We are seeking an experienced and charismatic Senior Retail Operations Manager to lead our store team and deliver exceptional customer experiences. As a key member of our retail leadership team, you will be responsible for driving sales growth, managing store operations, and developing high-performing teams.

About the Role

As a Senior Retail Operations Manager, you will be accountable for:

  • Leading store teams to achieve sales targets, drive customer satisfaction, and improve operational efficiency;
  • Developing and implementing strategies to enhance customer engagement, loyalty, and retention;
  • Maintaining high standards of store appearance, merchandise presentation, and inventory management;
  • Collaborating with cross-functional teams to drive business results, share best practices, and support company initiatives;
  • Fostering a culture of continuous learning, innovation, and excellence within the store team.

You will work closely with our Assistant Managers and Store Managers to ensure seamless day-to-day operations, provide coaching and guidance to store staff, and promote a positive, inclusive work environment.

Requirements

To succeed in this role, you must have:

  • A proven track record of success in retail management, preferably in a supervisory or leadership capacity;
  • Excellent communication, interpersonal, and leadership skills, with the ability to motivate and inspire teams;
  • Strong analytical and problem-solving skills, with experience in data analysis, reporting, and process improvement;
  • A customer-centric approach, with a focus on delivering exceptional service and exceeding customer expectations;
  • Flexibility to work a variety of shifts, including weekends, evenings, and holidays, as required.
What We Offer

We are committed to providing our employees with opportunities for growth, development, and recognition. As a Senior Retail Operations Manager, you can expect:

  • A competitive salary of £13.69 per hour, plus benefits and incentives;
  • A comprehensive training program, designed to help you develop your skills and knowledge in retail operations, leadership, and customer service;
  • A dynamic, supportive work environment, with opportunities to collaborate with talented colleagues and contribute to company-wide initiatives;
  • A market-competitive package of benefits, including fuel discounts, grocery discounts, and employee assistance programs;
  • The chance to make a real impact on our business, drive revenue growth, and contribute to the success of our customers and communities.


  • Crawley, West Sussex, United Kingdom Farmfoods Full time

    Job Title: Senior Retail Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Farmfoods. As a key member of our leadership team, you will be responsible for driving business growth and improving operational efficiency across our London and South East region.Key...


  • Crawley, West Sussex, United Kingdom Apex Personnel Limited Full time

    A leading trade retailer of uPVC building materials seeks an experienced Retail Operations Manager to lead their branch.The company offers a range of products including soffits, fascia boards and cladding, dry verge, guttering, cills, window boards, polycarbonate, conservatory roof systems, composite doors, patio doors, sealants, cleaners, fixings, wall and...


  • Crawley, West Sussex, United Kingdom Chestnut Tree House Full time

    About the RoleWe're seeking a skilled Retail Operations Manager to provide holiday and sickness cover in our chain of charity retail shops in East and West Sussex. As a key member of our retail team, you'll be responsible for deputising for our managers and coordinating the day-to-day retail activities of our varied and busy shops.As a Retail Operations...


  • Crawley, West Sussex, United Kingdom Frasers Group Full time

    Job Title: Retail Operations ManagerJob Summary:We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Frasers Group. As a key member of our retail operations team, you will be responsible for leading a small team in one of our instore departments, delivering a world-class customer experience, and driving store...


  • Crawley, West Sussex, United Kingdom NEXT Retail Ltd. Full time

    Job DescriptionAs a successful Stockroom Operations Manager, you will lead and inspire your team to prioritize outstanding stock processing and stockroom organization. Your experience in leading, coaching, and motivating a high-performing team will be crucial to your success. We offer flexible working options and invest in your personal development from day...


  • Crawley, West Sussex, United Kingdom Chestnut Tree House Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Operations Manager to join our team at Chestnut Tree House, a children's hospice providing specialist palliative care for children and young people with life-limiting conditions.The successful candidate will be responsible for deputising for our managers and coordinating the day-to-day...


  • Crawley, West Sussex, United Kingdom Chestnut Tree House Full time

    **About the Role**We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Chestnut Tree House. As a key member of our retail team, you will be responsible for deputising for our managers and coordinating the day-to-day retail activities of our shops.**Key Responsibilities**Deputise for our managers and coordinate the...


  • Crawley, West Sussex, United Kingdom Chestnut Tree House Full time

    About the RoleOur Retail team is expanding, and we're looking for a skilled Bank Relief Assistant Manager to join our ranks.This exciting opportunity involves covering holiday and sickness absences in our charity shops across East and West Sussex. As a key member of our team, you'll bring your retail expertise, excellent customer service skills, and visual...


  • Crawley, West Sussex, United Kingdom Frasers Group Full time

    Company OverviewSports Direct is a retail success story, with unrivalled growth across the UK and Europe.We're a dynamic, commercially driven company with a passion for retail and people.We're looking for an experienced Retail Operations Manager to join our team.Key ResponsibilitiesLead a small team in one of our instore departmentsBe a role model for the...


  • Crawley, West Sussex, United Kingdom Frasers Group Full time

    Company OverviewSports Direct is a retail success story, with unrivalled growth across the UK and Europe.We're a dynamic, commercially driven company with a passion for retail and people.We're looking for an experienced Retail Operations Manager to join our team.Key ResponsibilitiesLead a small team in one of our instore departmentsBe a role model for the...


  • Crawley, West Sussex, United Kingdom Vodafone Full time

    At Vodafone, we're seeking a highly motivated and sales-oriented Retail Assistant Manager to join our team in Reading. This exciting role offers a competitive salary and bonus scheme for achieving targets.About the RoleThe successful candidate will support the Store Manager in managing a team of Retail Advisers, helping them achieve their potential. Key...


  • Crawley, West Sussex, United Kingdom Tile Giant - Stiled Holdings Limited Full time

    Job TitleRetail Store Operations ManagerAbout the RoleWe are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at Tile Giant - Stiled Holdings Limited in Crawley, RH10. The successful candidate will be responsible for leading our store team to deliver exceptional customer service, drive sales growth, and maintain a...


  • County Down, United Kingdom Holland and Barrett Retail Limited Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Assistant to join our team at Holland & Barrett. As a Retail Assistant, you will be the central point of customer contact and play a vital role in our business's success.Key ResponsibilitiesAct as a health and wellness ambassador, maintaining high store standards and delivering...


  • Crawley, United Kingdom St Catherine’s Hospice Full time

    We are seeking an enthusiastic Retail Operation Assistant to work across our Charity Shops throughout Surrey and West Sussex. Supported our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety,...


  • County Down, United Kingdom Holland and Barrett Retail Limited Full time

    About the RoleWe are seeking a talented and enthusiastic Retail Assistant to join our team at Holland & Barrett Retail Limited. As a Retail Assistant, you will be the central point of customer contact and play a crucial role in our business's success.Key ResponsibilitiesProvide exceptional customer service and act as a health and wellness ambassadorMaintain...


  • County Down, United Kingdom Holland and Barrett Retail Limited Full time

    We're Looking for a Customer Service Representative to join our team at Holland & Barrett Retail Limited. As a key member of our sales team, you will be responsible for providing exceptional customer experiences, maintaining high store standards, and promoting our vast range of health and wellness products.You will have the opportunity to complete our...


  • Crawley, West Sussex, United Kingdom Cats Protection Full time

    We are the UK’s largest cat welfare charity, dedicated to improving life for millions of cats and their owners.Our team is passionate about providing exceptional service in our shops, and we're seeking a skilled Retail Operations Assistant to join us. As an Assistant Shop Manager, you will play a vital role in maximizing shop income and profitability while...


  • Crawley, West Sussex, United Kingdom NEXT Full time

    Salary: £30,000 - £40,000 per annumWe are seeking a highly skilled and motivated Retail Operations Supervisor to join our team at NEXT. As a key member of our operations team, you will be responsible for supporting the Store Manager in overseeing all stock and operational processes.The ideal candidate will have experience in leading and coaching...


  • Crawley, West Sussex, United Kingdom Elliott Charles International Full time

    Job Title: Senior Horticultural Operations ManagerAbout the Role:We are seeking an experienced and dynamic leader to oversee the day-to-day operations of our glasshouse crops. The successful candidate will have a strong background in horticulture, with a focus on innovation, sustainability, and efficient crop production.Key Responsibilities:Lead a team of...


  • Andover Down, United Kingdom Sainsbury's Full time

    Unlock Your Potential in Retail ManagementSainsbury's is a leader in the retail industry, and we're looking for talented individuals to join our team as Customer and Trading Managers. In this role, you'll have the opportunity to develop your skills and experience in a dynamic and supportive environment.About the Role:As a Customer and Trading Manager, you'll...