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Hotel Operations Manager

2 months ago

Oxford, Oxfordshire, United Kingdom Courtyard by Marriott Full time
About the Role

Courtyard by Marriott Oxford City Centre is seeking a skilled Guest Service Manager to join our team. As a key member of our hospitality division, you will be responsible for delivering exceptional guest experiences and driving revenue growth.

Key Responsibilities
  • Maximize revenue through effective sales and revenue management strategies
  • Ensure seamless guest experiences through proactive issue resolution and excellent customer service
  • Develop and maintain strong relationships with repeat customers
  • Manage inventory, training, and rate/extranet management to achieve monthly targets
Requirements
  • Excellent interpersonal and customer relation skills
  • Confidence in handling customer complaints and resolving issues
  • Flexible and adaptable with the ability to stay calm under pressure
  • Working knowledge of hotel internal and external reservation systems
  • Understanding of Revenue Management principles
What We Offer
  • Competitive salary with company incentives
  • Development opportunities across the Dominus hotels portfolio
  • Staff rate across all Marriott brands and across the Dominus hotel portfolio
  • Staff events and recognition schemes
  • Access to Employee Assistance Program (EAP)