Chief Technology Officer

6 days ago

Cardiff, Cardiff, United Kingdom Welsh Revenue Authority Full time
About the Role

We are seeking a highly skilled and experienced Chief Technology Officer to lead our digital transformation efforts at the Welsh Revenue Authority. As a key member of our senior leadership team, you will be responsible for driving the development and implementation of our digital strategy, ensuring the effective delivery of digital services, and safeguarding our organization against cyber threats.

Key Responsibilities
  • Digital Strategy and Operations
    • Develop and implement a comprehensive digital strategy that aligns with our business goals and objectives.
    • Oversee the delivery of digital services, ensuring their availability, reliability, and performance.
    • Manage digital operations, including infrastructure, systems, networks, and service desk support.
    • Deliver reliable digital services, including proactive infrastructure and application monitoring and demand/capacity management to ensure cost-effective services are delivered to the business.
    • Monitor and optimize digital processes, workflows, and systems to enhance operational efficiency.
    • Deliver reliable and secure core Digital Services (including service desk, end user compute, cyber security, infrastructure and hosting, application support and development, networks & telephony).
  • Cyber Security
    • Be the primary point of contact on Cyber Security issues in the WRA. Work with key stakeholders, including external parties, and actively develop strong working relationships in relation to Cyber Security.
    • Develop and execute a comprehensive cyber security strategy to mitigate risks and protect the WRA's digital assets.
    • Promote the Profession and advise on Cyber Security risks.
    • Work with the heads of specialisms to promote cross-government security-mindedness.
    • Champion cyber learning, development, and accreditation, cultivate talent, and foster an inclusive, diverse, and motivated workforce.
    • Lead the implementation of cyber security frameworks, controls, and best practices.
    • Lead the identification, investigation, and resolution of security incidents. Taking accountability of issues that occur and proactively searching for potential solutions ensuring the right actions are taken to investigate, resolve, and anticipate future problems.
    • Conduct regular risk assessments and vulnerability assessments to identify and address security gaps.
    • Establish incident response plans and coordinate timely and effective responses to cybersecurity incidents.
  • Digital Governance and Compliance
    • Establish and enforce governance policies, procedures, and standards to ensure compliance with relevant regulations and industry best practices.
    • Represent the Digital function at a senior level as required, including internal and external audits.
    • Conduct audits and assessments to ensure adherence to security policies and standards.
    • Collaborate with internal stakeholders and external partners to address compliance requirements.
  • Budget Management
    • Develop and manage the Digital & Security budget, ensuring cost-effective utilization of resources.
    • Collaborate with finance and procurement to align budgeting processes and ensure accurate financial forecasting.
    • Identify cost-saving opportunities and optimize resource allocation to maximize the value of Digital investments.
    • Monitor budget performance, track expenses, and provide regular reports on budget utilization to senior management.
  • Vendor Management and Technology Partnerships:
    • Collaborate with vendors and technology partners to leverage their expertise and drive innovation in Digital and security practices.
    • Represent Digital services in contract negotiations, providing strategic input and support.
    • Strategic ownership and responsibility for Digital vendor and licensing management.
    • Evaluate and select technology solutions that align with business needs and security requirements.
    • Manage vendor relationships, contracts, and service level agreements.
  • Management of Digital Corporate Services

Responsibility for the support, development, maintenance, and implementation of corporate services to include:

  • Corporate finance system.
  • Human Resources.
  • CRM.
  • Management of productivity tools (Miro, Trello, Smart Survey).
Management of the digital release, test, and Integration service.
  • Responsible for the planning and management of and release of digitals' services.
  • Regression testing existing legacy systems and interfaces.
  • Management of the integration of new services into existing services.
  • Responsible for support and changes to existing digital services.

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