Retail Store Manager

2 months ago


Shrewsbury, Shropshire, United Kingdom ExtraCare Charitable Trust Full time

Job Summary:

We are seeking a highly skilled and experienced Retail Store Manager to join our team at ExtraCare Charitable Trust. As a Retail Store Manager, you will be responsible for the overall management of our charity shop, including sales, marketing, and customer service.

Key Responsibilities:

  • Manage and motivate a team of volunteers to achieve sales and profit targets.
  • Develop and implement effective sales and marketing strategies to increase customer engagement and drive sales growth.
  • Oversee the day-to-day operations of the shop, including stock management, visual merchandising, and customer service.
  • Build and maintain relationships with suppliers, donors, and other stakeholders to ensure a steady supply of high-quality stock.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Develop and implement plans to improve customer satisfaction and loyalty.
  • Ensure compliance with company policies and procedures, including health and safety, data protection, and financial regulations.

Requirements:

  • Proven experience in retail management, preferably in a charity or non-profit organization.
  • Strong leadership and management skills, with the ability to motivate and inspire a team of volunteers.
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers, suppliers, and stakeholders.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Knowledge of sales and marketing principles, including customer segmentation, targeting, and positioning.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a reputable and established charity organization.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of older people.

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