Helpline Advisor

1 week ago

Belfast, United Kingdom communityni - Jobboard Full time
We are recruiting for a Helpline Advisor to work with our team at communityni - Jobboard. This exciting opportunity allows you to make a real difference in the lives of vulnerable adults while developing your skills and expertise.

Key Responsibilities:
* Provide information about support options and safer ageing.
* Explain safeguarding approaches to service users in a way that they can best understand.
* Treat service users with dignity and respect.

Requirements:
* 4 hours per week (am or pm sessions)
* Commit to staying with the service for a minimum of six months
* The role is subject to a 3-month probation period

Ideal Skills and Experience:
* Relatable & professional experience such as, but not limited to, those from a care, finance, education, legal, HR, engineering or professional services background
* Demonstrate a positive attitude to older people and an interest in challenging abuse and promoting safer ageing

Benefits:
* Bespoke/top-up Helpline training modules
* Opportunities to attend and participate in external training events
* 1:1 support, reviews and monitoring from Helpline Manager, Project Co-ordinators and other staff/volunteers

Estimated Salary: £15,000 - £20,000 per annum depending on location and experience

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