Service Delivery Manager
4 weeks ago
Sanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our maintenance operations team, you will be responsible for coordinating a team of 14 to 18 operatives, ensuring that repairs are carried out to a high standard, and managing the performance of the team.
Key Responsibilities:- Oversee repairs and maintenance activities across the North Region
- Inspect works completed to ensure value for money and efficient use of materials
- Manage the performance of the team, including coaching and development
- Maintain compliance with health and safety regulations
- Handle customer complaints and breakdowns in service
- Work with colleagues to ensure efficient workflow and prioritization
- Build relationships with internal and external stakeholders
- NVQ Level 3 in any trade or currently undertaking the qualification
- Relevant HNC/HND desirable
- Proven experience of managing a successful team
- Recent experience of undertaking a similar role, preferably in building maintenance or facilities management
- Working knowledge of health and safety legislation
- Proven experience of working to deadlines and prioritizing workloads
- Basic user of Microsoft Office packages
- Competitive salary of £39,622 per annum (rising to £41,708 per annum after 12 months)
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- Pension scheme with employer contributions
- Life Assurance
- Employee Advice Service
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
We are an equal opportunities employer and welcome applications from diverse backgrounds. A basic Disclosure and Barring Service check will be necessary in the event of a successful application.
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