Service Delivery Manager

4 weeks ago


Sheffield, Sheffield, United Kingdom Sanctuary Group Full time
Service Delivery Manager

Sanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our maintenance operations team, you will be responsible for coordinating a team of 14 to 18 operatives, ensuring that repairs are carried out to a high standard, and managing the performance of the team.

Key Responsibilities:
  • Oversee repairs and maintenance activities across the North Region
  • Inspect works completed to ensure value for money and efficient use of materials
  • Manage the performance of the team, including coaching and development
  • Maintain compliance with health and safety regulations
  • Handle customer complaints and breakdowns in service
  • Work with colleagues to ensure efficient workflow and prioritization
  • Build relationships with internal and external stakeholders
Requirements:
  • NVQ Level 3 in any trade or currently undertaking the qualification
  • Relevant HNC/HND desirable
  • Proven experience of managing a successful team
  • Recent experience of undertaking a similar role, preferably in building maintenance or facilities management
  • Working knowledge of health and safety legislation
  • Proven experience of working to deadlines and prioritizing workloads
  • Basic user of Microsoft Office packages
What We Offer:
  • Competitive salary of £39,622 per annum (rising to £41,708 per annum after 12 months)
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • Pension scheme with employer contributions
  • Life Assurance
  • Employee Advice Service
  • Cycle to Work scheme
  • Voluntary health plans
  • Wellbeing support and tools

We are an equal opportunities employer and welcome applications from diverse backgrounds. A basic Disclosure and Barring Service check will be necessary in the event of a successful application.



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