Tiffany & Co. Service Centre Expert
1 week ago
Job Summary
The Tiffany & Co. Cross Functional Operational Specialist is a highly skilled service centre-based individual who manages customer needs for after-sales and servicing-based enquiries. The role requires strong client relationships, delivery of high service levels, and pursuit of excellence, innovation, and state-of-the-art technology.
Key Responsibilities
- Provide exceptional customer service and experience through multiple channels.
- Develop and maintain effective working relationships with internal departments and business partners.
- Manage customer owned merchandise service orders, including processing, quality inspections, and valuations.
- Contribute to the success of the department through efficient and timely processing of customer orders.
Requirements
- Superior communication and interpersonal skills.
- Previous service experience in a retail or contact centre environment.
- Familiarity with workshop, servicing, repair processes, and associated terminology.
Benefits
- Opportunity to work with a luxury retail brand.
- Chance to develop strong client relationships and deliver exceptional customer service.
- Collaborative and dynamic work environment.
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