Service Operations Manager
4 weeks ago
We are seeking a highly skilled Service Operations Manager to join our team at Tiffany & Co. The successful candidate will be responsible for the day-to-day operations of the Tiffany Service Center, ensuring repair orders are processed efficiently and effectively.
Key Responsibilities- Manage staff and workflow to meet established service levels and maximize efficiency
- Support all sales channels and manage components, parts, gemstones, and other precious materials
- Provide ongoing support, direction, and development for staff, and maintain work schedules to ensure adequate coverage
- Assist with implementation and monitoring of new processes and projects
- High school diploma or equivalent
- Supervisory or team leadership experience
- 2 years business experience with strong operational background
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
- Strong initiative and ability to work without constant direction
- Strong English language verbal and written communication skills
- Ability to collaborate, build strong business relations, and influence without direct authority
- Ability to shift tasks to meet daily business needs
- Detail-oriented ability to communicate effectively with different levels of management
- Excellent organizational abilities to manage and prioritize multiple tasks
- Customer service orientation
- Ability to work with cross-functional teams
- Ability to make decisions and provide direction in uncertain business situations
- Flexible work schedule and ability to work overtime as needed, including possible weekends
- Graduate degree in business, engineering, or related field
- Completion of Graduate Gemology degree or completion of courses
- Experience working in an operations, technical, or luxury retail environment
- Proficiency with any of the following: JDE One World, E1, and Business Objects
- Knowledge in AS400, MIPS, POS, or Compass
- Multi-language skills or fluency
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