Service Operations Manager

4 weeks ago


Dartford, Kent, United Kingdom Tiffany & Co. Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at Tiffany & Co. The successful candidate will be responsible for the day-to-day operations of the Tiffany Service Center, ensuring repair orders are processed efficiently and effectively.

Key Responsibilities
  • Manage staff and workflow to meet established service levels and maximize efficiency
  • Support all sales channels and manage components, parts, gemstones, and other precious materials
  • Provide ongoing support, direction, and development for staff, and maintain work schedules to ensure adequate coverage
  • Assist with implementation and monitoring of new processes and projects
Requirements
  • High school diploma or equivalent
  • Supervisory or team leadership experience
  • 2 years business experience with strong operational background
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • Strong initiative and ability to work without constant direction
  • Strong English language verbal and written communication skills
  • Ability to collaborate, build strong business relations, and influence without direct authority
  • Ability to shift tasks to meet daily business needs
  • Detail-oriented ability to communicate effectively with different levels of management
  • Excellent organizational abilities to manage and prioritize multiple tasks
  • Customer service orientation
  • Ability to work with cross-functional teams
  • Ability to make decisions and provide direction in uncertain business situations
  • Flexible work schedule and ability to work overtime as needed, including possible weekends
Preferred Qualifications
  • Graduate degree in business, engineering, or related field
  • Completion of Graduate Gemology degree or completion of courses
  • Experience working in an operations, technical, or luxury retail environment
  • Proficiency with any of the following: JDE One World, E1, and Business Objects
  • Knowledge in AS400, MIPS, POS, or Compass
  • Multi-language skills or fluency


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