Operational Excellence Manager

1 month ago


Manchester, United Kingdom Live Nation Full time
Job Summary
Live Nation is seeking an experienced Service Improvement Manager to join our Global Contact Centres division in the UK. This permanent role offers a competitive salary of £45,000 - £55,000 per annum and flexible working arrangements.

As a key member of our team, you will be responsible for managing and delivering changes and new implementations across the company to Fan Support. Your primary focus will be on reviewing change scope, identifying impacted teams, communicating clear goals, and coordinating delivery. You will also provide guidance and support to ensure that all stakeholders are informed and aligned with the project objectives.

Key Responsibilities:
  • Review and analyze change requests to identify potential impacts on teams and processes.
  • Develop and maintain comprehensive plans for change implementation, including timelines, resource allocation, and communication strategies.
  • Collaborate with cross-functional teams to ensure seamless integration of new changes and minimize disruption to business operations.
  • Analyze data and metrics to measure the effectiveness of implemented changes and identify areas for improvement.


Requirements
To succeed in this role, you will need:
  • A thorough knowledge of Contact Center processes and procedures.
  • Excellent time management skills and ability to prioritize multiple tasks and projects.
  • Intermediate Microsoft Office Suite knowledge, including Excel, Word, and PowerPoint.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A strong analytical mindset, with the ability to collect and analyze data to inform decision-making.


About Us
At Live Nation, we are committed to building a culture of belonging, diversity, and inclusion. We strive to create an environment where every employee feels valued, respected, and empowered to contribute their best work. If you share our values and are passionate about delivering exceptional service, we encourage you to apply.

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