Parts Advisor

2 weeks ago


Doncaster, Doncaster, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a highly motivated and customer-focused Parts Advisor to join our team at Stoneacre Motor Group. As a key member of our team, you will be responsible for delivering exceptional customer service and providing industry-leading advice on our products and services.

Key Responsibilities

  • Ensure parts are efficiently distributed to Service Department Technicians.
  • Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
  • Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
  • Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
  • Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
  • Sourcing parts for internal and external customers.
  • Picking parts.
  • Effectively communicating with our Service department.
  • Carrying out some administration duties such as invoicing.

About You

  • We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous).
  • You will have fantastic communication skills and enjoy working in a fast-paced yet rewarding environment.
  • You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
  • You will be sales and target-driven with a reliable and punctual work ethic and a willingness to follow instructions.
  • You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function, and location of parts.
  • You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
  • You will be flexible and dynamic with the ability to adapt to changing priorities.

What We Offer

  • Industry-leading competitive salary.
  • A flexible approach to working patterns.
  • Bonus scheme.
  • A range of training and development programmes.
  • Industry-leading career progression opportunities.
  • Contributory workplace pension scheme.
  • Uniform provided.
  • Long service reward.
  • Customer-introduced reward.
  • Employee discounts.
  • Access to discounts on retailers, restaurants, holidays, and much more.
  • Wellness programme.
  • Free parking.

About Stoneacre Motor Group

We are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.


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