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Retirement Living Coordinator
2 months ago
We are seeking a highly skilled and experienced Retirement Living Coordinator to join our team at Riverside. As a key member of our housing services team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated patch of our retirement living portfolio.
Key Responsibilities- Facilitate the coordination and delivery of a professional service to retirement living customers, ensuring high standards of housing management and customer satisfaction.
- Monitor and liaise with partners to deliver service contracts, including lifts, heating, fire equipment, and gardening services.
- Provide practical support and information to customers, assisting with occupancy agreements and welfare benefit claims, and liaison with benefit agencies.
- Deliver high standards of housing management, conducting regular site inspections and monitoring and reducing issues of anti-social behavior.
- Clearly communicate customer responsibilities and tenancy compliance, working with colleagues to maintain good links with local neighborhoods.
- Effectively use IT systems, including housing management systems, and maintain professional and timely records.
- Assess potential customers' housing needs, in consultation with relevant agencies and the customer, to determine suitability for the service.
- Ensure the company's Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of security systems.
- Provide information to assist new customers on services within schemes and local communities, promoting customer involvement and integration into the local community.
- Coordinate the lettings process to minimize void levels, including application of the voids procedure, implementing the organization's allocations policy, and maintaining the schemes waiting list.
- Travel across the designated patch to deliver an effective service, observing the company's code of conduct and maintaining the highest standards of professional integrity.
- Provide a high-quality customer-oriented service, championing the Riverside Service Style practices, and ensuring compliance with Riverside's Equality and Diversity policy and safeguarding policies and procedures.
- Relevant experience of working with older and vulnerable people.
- Experience of housing management duties.
- Experience of liaison with agencies/partner organizations.
- Formal care, support, or housing qualifications.
