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Customer Service Coordinator

2 months ago

Thame, Oxfordshire, United Kingdom Adecco Full time

Job Title: Customer Service Administrator

Job Summary:

Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities:

  • Customer Service: Provide industry-leading customer service and support to clients, ensuring their needs are met and exceeded.
  • Enquiry Management: Manage incoming client enquiries, responding promptly and professionally to resolve issues and provide solutions.
  • Quote Creation: Create and deliver customer quotations, ensuring accuracy and attention to detail.
  • Negotiation: Negotiate commercial aspects of proposed solutions with clients, aiming to secure orders and drive business growth.
  • Order Management: Ensure availability of equipment, process and send order confirmations to clients, and coordinate timely delivery of solutions.
  • Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and preferences.
  • Collaboration: Collaborate closely with field sales teams to identify and follow up on potential opportunities, driving business growth and expansion.

Requirements:

  • Experience: Previous experience as a hire controller or quoted experience is beneficial.
  • Commercial Awareness: Strong commercial awareness and negotiation skills, with the ability to drive business growth and expansion.
  • Interpersonal Skills: Excellent interpersonal skills, both independently and as part of a team, with the ability to build strong relationships with clients and colleagues.
  • Attention to Detail: Meticulous attention to detail, with the ability to ensure accuracy and attention to detail in all aspects of the role.
  • Time Management: Excellent time management and organisational skills, with the ability to prioritise tasks effectively and manage multiple projects simultaneously.
  • Customer Service: Very good customer service skills, with the ability to provide exceptional customer experiences and support.

Adecco Values:

Adecco is a disability-confident employer, committed to building a supportive environment for all candidates and employees. We strive to create a workplace that is inclusive and accessible, where everyone can thrive and reach their full potential.