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IT Support Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Description

About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at bet365. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our users.

Key Responsibilities

  • Technical Expertise
    • Diagnose and resolve complex hardware and software issues
    • Provide expert-level support for Windows 10 and Microsoft Office (2016 onwards)
    • Experience with hardware and software support on PC, Mac, iOS, and Android devices
    • Support and implementation of anti-virus and security products
  • Collaboration and Communication
    • Strong stakeholder management and communication skills
    • Ability to work under pressure to tight deadlines while maintaining a high attention to detail
  • Problem-Solving and Innovation
    • Identify and anticipate technology opportunities and impacts
    • Provide innovative solutions to complex technical problems
  • Continuous Improvement
    • Proactively maintain and assess suitability of all hardware and software
    • Identify areas for improvement and implement changes as needed

Requirements

  • Demonstrable experience supporting a VIP or executive user base
  • Excellent knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing, and remote access technologies
  • Strong time management and flexibility
  • Proven record of commitment, competency, and self-motivation

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.