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Currency Bureau Leader
2 months ago
Job Summary
We are seeking a highly motivated and experienced Travel Money Manager to join our team at Travelex. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring they deliver exceptional customer service and achieve key performance goals.
Key Responsibilities
- Manage a team of Travel Service Partners to deliver the best possible customer experience
- Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability
- Focus on customer feedback, service levels, and implement processes and solutions to improve outputs and achieve objectives
- Engage with customers to process foreign exchange transactions accurately and efficiently
- Deliver on key performance goals, both procedural, operational, and customer-focused
- Utilize your keen eye for detail to process daily online FX requests and deliveries
- Implement and drive best legal practice and regulatory standards, adhering to Travelex compliance procedures to ensure operational compliance and efficiency
Requirements
- A passion for leading and galvanizing dynamic and diverse teams to deliver on targets and business objectives
- Great communication and motivational skills, with the ability to build relationships and understand people's needs
- A focus on delivering exceptional customer service, with a clear understanding of the impact of poor service on customer experience
- A desire to succeed and make a difference, with a drive to enjoy what you do and care about the impact you have on people
What We Offer
- A comprehensive voluntary benefits package, including discounted corporate rates on insurance and products
- Employee wellness programs, offering guidance and tips on physical, mental, and financial wellbeing
- A wide range of employee discounts, provided by Bravo Benefit
- Flexible hours and shift patterns, with opportunities for overtime
- 25 days holiday (pro-rata), with the option to gain more days and sell days
- Opportunity to earn a monthly bonus on top of base salary for hitting targets
- Pension with a great Pension Provider – Scottish Widows
About Travelex
We are one of the market-leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted and widely recognized brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
