Operations Manager

4 weeks ago


Leeds, Leeds, United Kingdom Amazon UK Services Ltd. Full time

About the Role

We are seeking a highly motivated and experienced Operations Manager to join our team at Amazon UK Services Ltd. As an Area/Shift Manager, you will be responsible for leading a large and diverse team to ensure the smooth operation of our business.

Key Responsibilities

  • Promote a culture of safety and wellbeing within the team
  • Analyse and implement corrective actions to maintain high quality and productivity levels
  • Support and lead a team, handling administrative work and building a strong team culture
  • Analyse performance and suggest process improvements to optimise work and improve customer service
  • Collaborate with other managers to standardise shift processes

A Day in the Life

You will work shifts and be based at one of our operational sites, maintaining safety standards and monitoring process efficiency. Your days will include prioritising routine team management and daily operational tasks, as well as individual escalations, process improvement work, and wide-scale operational contingency planning.

Working with colleagues in other teams and external partners, you will analyse data and performance metrics with leaders in your business area, and discuss operational pros and cons of technical improvements with engineers.

About the Team

Operations sits at the heart of the Amazon customer experience, ensuring everything from order receipt to delivery is seamless. We put safety first, using the expertise of our people to get packages to their destination quickly, conveniently, and sustainably.

As a graduate Area/Shift Manager, you could be placed within one of our teams:

  • The Customer Fulfilment (CF) team, managing dynamic inventory and facilitating speedy deliveries
  • The Amazon Transportation Service (ATS) team, using air, sea, and road transport to get packages to their destination
  • Amazon Logistics, handling 'last mile' delivery duties in partnership with third-party distribution businesses

Requirements

  • Bachelor's degree (or working towards a bachelor's degree)
  • Advanced proficiency in written and verbal English
  • Relevant experience in performing data analysis

Preferred Qualifications

  • Experience of communicating with a wide range of stakeholders, including peers and leadership
  • Experience in a logistical working environment
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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