Senior Service Manager

1 day ago


London, Greater London, United Kingdom Ottolenghi Full time

Ottolenghi is a renowned group of restaurants and delis celebrated for their vibrant dishes, exceptional hospitality, and inclusive culture. As we prepare to open our newest venue in Richmond, we're seeking an experienced Operations Lead to join our professional team.

The ideal candidate will oversee daily operations, ensuring seamless service across both the shop and restaurant. This role offers opportunities to develop skills in managing front-of-house and back-of-house operations, with a focus on delivering exceptional guest experiences.

Key Responsibilities

  • Manage daily operations, including staff training and motivation
  • Ensure high standards of quality control, hygiene, and health & safety
  • Develop and implement effective operational strategies

Requirements

  • At least 2 years of experience in a restaurant management role
  • Strong leadership skills with excellent communication abilities
  • A proactive approach to maintaining high service standards
  • A positive attitude, committed to creating an inclusive atmosphere

Benefits

  • Flexible hours (around 40-45 hours per week) with a focus on work-life balance
  • 5 day shifts per week—no doubles or late nights
  • Health benefits through work-sponsored health insurance
  • Staff meals and generous discounts at our restaurants, delis, and webstore

Estimated Salary: £35,000 - £42,000 per annum



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