Pet Care Centre Team Member

4 weeks ago


Bexhill, East Sussex, United Kingdom Pets at Home Group Plc Full time

Your role

will be at the heart of our pet care centres, where you will deliver exceptional customer experiences that drive loyalty for our great brands. As a critical member of our business, you will be responsible for exceeding customer expectations daily, ensuring the highest standards of pet care, operational excellence, and building strong relationships with customers and colleagues.

• People who are passionate about delivering great service and are flexible, as you will need to work a variety of shifts across 7 days a week.

• Ideally, you will have experience working in a customer-facing environment and be comfortable working in a target-driven environment.

• You will receive 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

Our culture is friendly and inclusive, and we welcome everyone. If you share our belief that together 'we're better with pets', we'd like to hear from you.

Your Benefits
We reward and recognise our store colleagues in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you:

• A discretionary annual bonus scheme available to all hourly paid store colleagues.

• Paid Holidays: all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years.

• Gifts to and events to celebrate service anniversaries between 5 - 30 years.

• Extra days off for times that matter, e.g., Birthday.

• 20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets and online. 30% discount on own brand products.

• Access to a benefits platform with lots of discounts on other retailers.

• A free and confidential Employee Assistance Programme (EAP).

• Life Assurance for all colleagues.

We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

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