BMW UK Farnborough Internship

4 weeks ago


Farnborough, Hampshire, United Kingdom BMW Group Full time
Customer Experience and Innovation Internship

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience and Innovation Intern. As a key member of our Customer Team, you will play a vital role in supporting our Customer Team Managers and contributing to the success of our business.

Key Responsibilities:
  • Support Customer Team Managers in identifying and owning key elements of projects.
  • Contribute to the process of identifying and solving customer pain points throughout the customer journey.
  • Research and promote new innovative ideas to meet changing customer needs.
  • Develop and maintain our reporting and insight to drive strategy across the Customer Team.
  • Collate, analyse, and present reports as required by the Customer Team.
  • Ensure the Customer Team content on the Retailer Hub is up to date.
  • Coordinate team meetings, including researching agenda topics, inviting speakers, and circulating minutes.
  • Raise purchase orders as required by the Customer Team.
Requirements:
  • Studying towards a bachelor's degree in Business Studies, Management, or a related field, with a minimum of a 2:2.
  • Part-time work experience in a customer service environment is beneficial but not essential.
  • Strong working knowledge of Microsoft Office products, including Excel and PowerPoint.
  • Excellent levels of literacy and numeracy, coupled with strong planning capability and attention to detail.
  • Excellent communication, presentation, and influencing skills.
  • Self-motivated, organised, and able to prioritise and manage time effectively.
  • Inquisitive, curious, and a thirst for knowledge.
  • Excellent team player with a proactive approach to supporting colleagues.
  • Interest in the automotive industry, particularly e-mobility, and a willingness to learn about the BMW, MINI, and Motorrad product range.
What We Offer:
  • A competitive annual salary of £23,700.
  • 27 days' holiday per annum (pro rata to your contract).
  • An attractive pension scheme.
  • Contracted working hours of 37.5 hours a week, Monday to Friday.
  • Opportunities for professional development and growth within the company.

We are committed to promoting equal opportunities in employment and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer experience and innovation, we encourage you to apply for this exciting opportunity.



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