Technical Support Engineer
1 month ago
- Provide technical support for access control products to engineers on-site and remotely, addressing complex technical issues swiftly and accurately.
- Troubleshoot hardware and software-related problems, applying your knowledge of access control systems to resolve issues efficiently.
- Conduct diagnostic analysis of systems to ensure optimal performance, guiding engineers through repairs and adjustments.
- Document and escalate critical issues when necessary to maintain a high standard of customer satisfaction.
- Act as a technical resource for the team, providing training and sharing expertise to enhance our service offering.
- Keep up-to-date with the latest developments in access control technology and industry standards.
Requirements:
Proven experience in access control product support, particularly in a field or on-site support role, excellent problem-solving skills with a strong attention to detail, ability to communicate technical information clearly to both technical and non-technical stakeholders, knowledge of software troubleshooting and basic networking, ideally with access control or security systems, self-motivated, able to work independently as well as part of a team, based in or near Manchester, with a willingness to occasionally travel as required.
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