Graduate Technical Support Engineer
3 weeks ago
Our client has an exciting new **Graduate Technical Support Engineer** opportunity within their growing team.
Location: Manchester
**Salary**: £23,000 -£25,000 per annum
**About Our Client**:
Our client is a rapidly growing, commercially focussed technology strategists who aim to help businesses to simplify their technology needs and support their growth. Since 1999, our client has provided technological advice and support to business leadersacross different industries helping to inform their decisions. They are now looking to bring on a new graduate IT Support Engineer who will be able to prove friendly and informative technical support to their expanding client base.
**Graduate Technical Support Engineer - **The Role:
You will act as the first line of support for clients and will be able to answer any questions and queries they may have regarding the service in a confident and approachable manner. The ability to break down complex technological issues into easy and digestiblechunks will be a major factor within this role. As part of the support team, you will play a crucial role in maintaining the line of communication between the client and their customers.
**Graduate Technical Support Engineer - **Key Responsibilities:
- Providing first line support to customers with issues and queries
- Supporting users of all levels through troubleshooting tickets and escalating issues to seniors’ members of the team when the need arises
- Communicating with customers in a clear and concise manner
- Supporting the installation of desktops and laptops with the ability to assist with onsite installations with a senior member of staff
- Coordinate with external support providers to seek solutions
- Support the maintenance of operational documentation
**Graduate Technical Support Engineer - **You:
- Bachelor’s degree or higher in related field e.g. IT or Engineering
- Strong communication skills
- Polite and friendly telephone manner
- Strong technical knowledge
- Team player
- Open and flexible approach to working style and learning.
To learn more about this exciting **Graduate Technical Support Engineer** opportunity, please click ‘Apply’ now
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