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Wintel Senior/Engineer

2 months ago

Barrow, Cumbria, United Kingdom J & C Associates Ltd Full time

We are a leading IT recruitment specialist, providing support to clients across the UK, Europe, and Australia. We have an exciting opportunity for a skilled Wintel Senior/Engineer to join our team.

Job Title: Wintel Senior/Engineer (Active SC Clearance Required)

Location: Remote (with occasional on-site visits)

Duration: 6 months

Job Description:

Change Implementation

The Wintel Team will implement changes to configuration items in accordance with agreed change records. Details of the change will be recorded in the change management system.

Incident Resolution

The Wintel Team will investigate, diagnose, and restore affected services as notified by tickets raised through incident handling of Priority P1 and P2, and escalated P3/P4 in accordance with service levels. Details of the incident and resolution will be recorded in the incident management system.

Incidents include:

Diagnosis of hardware issues
OS software
Performance
Capacity
Locally attached storage.

Proactive Problem Resolution

According to the problem management process, the Wintel Team will generate a report and send it to Level 3 to invoke the problem management process to prevent (re)-occurrence of incidents by eliminating their root cause. Details of problem management activities will be recorded within the problem management system.

Access Control Management

The resolving team will provide support related to managing MS Dist...