Customer Experience Liaison

4 weeks ago


Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time
Job Summary

This role is part of the BioProduction group and involves working closely with sales, operations, and product management teams to deliver an exceptional customer experience. The ideal candidate will have strong communication skills, be able to analyze data, and work effectively in a cross-functional environment.

Key Responsibilities
  • Process orders accurately and efficiently in various systems, including Oracle E1/R12, SAP, and Salesforce.
  • Work closely with customers and account managers to gather purchase order requirements and secure business.
  • Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets.
  • Run reports, analyze data, and develop presentations to support customer conference calls and continuous improvement initiatives.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Three years of customer-facing experience in the biotechnology industry.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent written and verbal communication skills.
Working Conditions

This role is based in an office environment. The physical demands described above are representative of those that must be met by an employee to effectively perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.



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