Customer Experience Liaison

2 weeks ago


Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time
Job Summary

This role is part of the BioProduction group and involves working closely with sales, operations, and product management teams to deliver an exceptional customer experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Process orders accurately and efficiently in various systems, including Oracle E1/R12, SAP, and Salesforce.
  • Work closely with customers and account managers to gather purchase order requirements and secure business.
  • Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets.
  • Collaborate with interfacing functions to ensure timely and accurate processing and delivery of orders.
  • Identify, troubleshoot, and resolve issues and risks jeopardizing customer commitments.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Three years of customer-facing experience in the biotechnology industry.
  • Strong written and verbal communication skills.
  • Ability to work in an office environment.
Working Conditions

This role requires working in an office environment with minimal physical demands. Reasonable accommodations may be made to enable individuals with disabilities.



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