Education Services Advisor

4 weeks ago


Derby, Derby, United Kingdom Derby College Full time
Student Services Adviser

Derby College Group is seeking two Student Services Advisers to join our Student Services team at our iconic Roundhouse Campus, supporting our other campuses as required. We support over 13,000 students studying full-time, part-time, or via distance learning on a wide range of programmes, including academic, vocational, apprenticeships, and higher education.

The Opportunity

The Student Services team is the first point of contact for students throughout their journey with us, from application to graduation. As a Student Services Adviser, you will provide essential support to students in person, via telephone, or email, working collaboratively with a strong, flexible customer-focused team.

About You

To excel in this role, you will possess excellent interpersonal and communication skills, be highly organized, and have good attention to detail. You will also have knowledge of data protection and GDPR compliance and hold an NVQ Level 3 in Advice and Guidance or be willing to work towards this with full support from us.

The Benefits

  • Salary of £22,438 per annum
  • 20 days holiday plus 8 bank holidays and 6 closure days where these occur
  • Membership of the Local Government Pension Scheme with a 20.5% employer contribution
  • Discount at our Ofsted-rated 'Outstanding' onsite Little Explorers Nursery
  • TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
  • Discounts on East Midlands Railway Annual Season Tickets
  • Microsoft Office for FREE with 1TB of OneDrive cloud storage
  • Discount on treatments at SENSI our onsite salon at the Roundhouse
  • Flint Bishop Solicitors - free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
  • Continuous development and progression opportunities
  • Free eye tests with Specsavers
  • Employee Assistance Programme
  • Cycle to Work Scheme

Diversity, Inclusion, and Belonging

We are committed to creating an inclusive workplace that promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity, and expression, race, ethnicity, religion, belief, sexual orientation, or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.

Safeguarding Statement

Derby College Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974, and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help identify any incidents or issues that have happened, which the college may need to explore further.



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