Field Service Engineer

7 hours ago

Birmingham, Birmingham, United Kingdom ENVEA Global Full time
Job Title: Field Service Engineer

ENVEA Global is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing product support, service, test, and repair of ENVEA equipment across customer sites in the UK.

Key Responsibilities:
  • Provide product support, service, test, and repair of ENVEA equipment
  • Train customers in correct use and maintenance of their product
  • Provide telephone support as necessary
  • Feed back knowledge and experience to support development of best practice within the Service Department
  • Travel to customer sites to repair, commission, calibrate, service, and fault find ENVEA products
  • Provide advice to customers to help them configure systems for their applications and diagnose on-site problems
  • Provide customers with up-to-date and accurate information on products and services available, calibration services, and training
  • Carry out functionality and system training at both customer sites and ENVEA premises
  • Ensure full and accurate data entry into customer database and timely completion of Service Reports
  • Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function
  • Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations
Requirements:
  • Degree, HND, or Equivalent in Electrical and Mechanical Engineering
  • Experience with Instrumentation in previous roles preferred in an Industrial environment
  • Experience in customer service/support and resolving problems to customer satisfaction
  • Electronics experience, ideally with an instrumentation background
  • Field service experience would be a distinct advantage
  • Use of IT for equipment test and reports writing
What We Offer:

ENVEA Global offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please apply today.

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