Field Service Engineer

8 hours ago

Birmingham, Birmingham, United Kingdom ENVEA Global Full time
Job Title: Field Service Engineer

ENVEA Global is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing product support, service, test, and repair of ENVEA equipment across customer sites in the UK.

Key Responsibilities:
  • Provide product support, service, test, and repair of ENVEA equipment
  • Train customers in correct use and maintenance of their product
  • Provide telephone support as necessary
  • Feed back knowledge and experience to support development of best practice within the Service Department
  • Provide service and support to allocated cluster of sites, including all associated documentation & paperwork
  • Travel to customer's industrial sites to repair, commission, calibrate, service, and fault find ENVEA products
  • Provide advice to customers to help them configure systems for their applications and diagnose on-site problems
  • Provide customers with up-to-date and accurate information on products and services available, calibration services, and training
  • Carry out functionality and system training at both customer sites and ENVEA premises
  • Ensure full and accurate data entry into customer database and timely completion of Service Reports
  • Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function
  • Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations
Requirements:
  • Degree, HND, or Equivalent in Electrical and Mechanical Engineering
  • Experience with Instrumentation in previous roles preferred in an Industrial environment
  • Experience in customer service/support and resolving problems to customer's satisfaction
  • Electronics experience, ideally with an instrumentation background
  • Field service experience would be a distinct advantage
  • Use of IT for equipment test, and reports writing
What We Offer:
  • Travel opportunities across the UK and occasionally internationally
  • Opportunity to work with a leading company in environmental instrumentation, analysis, and measurement
  • Competitive salary and benefits package

ENVEA Global is a world-leading company in environmental instrumentation, analysis, and measurement. We have recognized expertise in our specialist fields and are present in over 100 countries. Our company values include the preservation of the environment and sustainable innovation.

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