Training Consultant

3 days ago

Birchwood, United Kingdom Nationwide Platforms Full time
Job Title: Training Advisor

Nationwide Platforms is a leading provider of working at height training, offering a range of courses to customers across various industries. We are seeking an experienced Training Advisor to join our team in Birchwood, Warrington.

Key Responsibilities:
  • Manage all inbound and outbound training enquiries by phone and email.
  • Introduce and offer a full range of courses, services, and cross-sell products on each call.
  • Build effective relationships with customers and identify opportunities for growth.
  • Complete outbound call campaigns to new, existing, and dormant customers to drive revenue.
  • Manage profitable growth targets for a portfolio of customers in line with budget requirements and the strategic plan.
  • Collaborate with colleagues in other departments to promote external training services.
  • Contribute to the Sales Team, working in conjunction with other team members to provide a seamless service to the business.
  • Convert enquiries into orders and achieve 'above minimum' prices to hit and surpass revenue targets.
  • Ensure customer service and customer expectations are exceeded for both internal and external customers.
  • Manage all customers within an agreed sales area or portfolio.
  • Meet sales targets in accordance with Key Performance Indicators.
  • Achieve year-on-year revenue growth against budget.
  • Redevelop dormant accounts to agreed percentage.
  • Deal with all customer queries quickly, efficiently, and cost-effectively.
Requirements:
  • Experience in outbound business-to-business account management or telesales or telemarketing.
  • Strong communication skills, both verbal and written.
  • Ability to work closely with colleagues at all levels.
  • Experience in health and safety training is desirable but not essential.
  • Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms.
  • Ability to be self-organised and attentive to detail.
  • Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers.

Nationwide Platforms is part of the Loxam Group, a leading provider of powered access solutions. With a fleet of 10,500 machines operating from 26 depots, we have a strong presence in the UK market. Our dedicated research and development division, BlueSky Solutions, is committed to identifying and solving key issues and challenges faced by the industry.

We are committed to ensuring the industry is properly trained in the safe use of powered access and have retained our position as the world's largest IPAF provider for the sixth consecutive year. We also provide a range of PASMA, IOSH, and other Health and Safety courses, making us one of the world's largest providers of working at height training.

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