TikTok Shop Operations Specialist

3 weeks ago


London, Greater London, United Kingdom undisclosed Full time

As a TikTok Shop Operations Specialist, you will be responsible for developing and implementing Standard Operating Procedures (SOPs) for Seller Support and Creator Support teams. You will analyze problems, policies, and risks, and translate them into solutions that improve processes and workflows across internal and external teams. You will leverage agile development techniques and processes to create content for a rapidly changing environment, and maintain system documentation and provide training and support to team members as needed. Additionally, you will effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track. You will also proactively identify problems and opportunities, and perform root cause analysis/diagnosis to significant impact. A Bachelor's degree or equivalent practical experience is required, and experience with operations, program, or project management involving SOP development, seller support, and stakeholder management is preferred.

Key responsibilities include:

  • Developing and implementing SOPs for Seller Support and Creator Support teams
  • Analyzing problems, policies, and risks, and translating them into solutions
  • Leveraging agile development techniques and processes to create content
  • Maintaining system documentation and providing training and support
  • Effectively managing project and stakeholder meetings
  • Proactively identifying problems and opportunities, and performing root cause analysis/diagnosis

Requirements:

  • Bachelor's degree or equivalent practical experience
  • Experience with operations, program, or project management involving SOP development
  • Experience with seller support
  • Stakeholder management
  • Six Sigma training and/or COPC certification


  • London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are looking for a highly skilled Supply Chain Logistics Manager to oversee the entire supply chain operation for TikTok Shop in EMEA. The successful candidate will have extensive experience in managing complex logistics operations, optimizing supply chain processes, and ensuring timely delivery of products to customers.You will work closely...


  • London, Greater London, United Kingdom TikTok Full time

    TikTok Shop UK Operations Team LeadWe are seeking an experienced Program Manager to lead our Operations team in TikTok Shop UK. The successful candidate will have a strong background in program management, e-commerce, and customer support.The role involves overseeing the performance of a team of external customer support agents, project managing their...


  • London, Greater London, United Kingdom TikTok Full time

    Seller Incentive Strategy Manager Job SummaryTikTok is a global leader in short-form mobile video, and we're seeking a skilled Seller Incentive Strategy Manager to drive seller performance and engagement in the UK. As a key member of the Shop team, you'll design, develop, and implement incentive programs that meet business objectives and drive results.About...


  • London, Greater London, United Kingdom Leeside Digital | TikTok Shop Partner Full time

    Job DescriptionLeeside Digital, a leading TikTok Shop Agency, is seeking a skilled TikTok Video Content Creator to develop engaging content for our brands. If you have a passion for TikTok and want to turn trends into captivating videos, we want you to be part of our team.As our Video Content Creator, you'll bring your creative ideas to life by producing...


  • London, Greater London, United Kingdom TikTok Full time

    About TikTok ShopWe are seeking an experienced Public Affairs and E-Commerce Policy Lead to join our Government Relations team at TikTok. This role will play a crucial part in advancing our mission by navigating complex regulatory landscapes.Job DescriptionKey Responsibilities:Stay up-to-date on emerging policy trends and developments at European and market...


  • London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a Global Response Operations Manager to join our Governance & Experience (GNE) team. As a key member of this team, you will be responsible for ensuring the safety and security of our platform for merchants, creators, and users worldwide.Key ResponsibilitiesManage cross-domain e-commerce policy escalations from start-to-end,...


  • London, Greater London, United Kingdom TikTok Full time

    Job Title:TikTok Accounts Receivable SpecialistAbout the Role:We are seeking a highly skilled and experienced Accounts Receivable Specialist to join our finance team at TikTok. In this role, you will be responsible for managing the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments,...


  • London, Greater London, United Kingdom TikTok Full time

    TikTok LIVE is expanding its operations in Europe and we are seeking a highly skilled Head of TikTok LIVE European Expansion to lead this effort. As a key member of our organization, you will contribute to growth by maintaining a comprehensive understanding of the livestream business landscape and developing a strategic business outlook for TikTok LIVE in...


  • London, Greater London, United Kingdom TikTok Full time

    The Government Relations and Public Policy team at TikTok covers a wide range of responsibilities across Europe.The mission of the team is to navigate complex regulatory landscapes and earn trust with key stakeholders.Key Responsibilities:Stay up-to-date with emerging policy trends and developments at European and market level, tracking public policy...


  • London, Greater London, United Kingdom TikTok Full time

    The role involves driving key growth initiatives across the organization, contributing to a comprehensive understanding of the livestream business landscape. Key responsibilities include developing and maintaining a strategic business outlook for TikTok LIVE in Europe, assisting creators in their growth by utilizing existing operation data for data analysis...


  • London, Greater London, United Kingdom TikTok Full time

    About the Role TikTok is seeking a highly skilled Global Response Operations Manager to join its Governance & Experience (GNE) team. This is a critical role that requires expertise in risk investigations, operations, and policy/process development. As a member of the GNE team, you will play a key role in building and operationalizing business-critical...


  • London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThe mission of the EU Shopping Center Operation team is to increase awareness of Shop tab campaigns and develop...


  • London, Greater London, United Kingdom BRIGHTERBOX Full time

    Welcome to Brighterbox, a forward-thinking Social Commerce company dedicated to empowering brands in the digital age. We're seeking a highly skilled TikTok Shop Influencer Outreach Specialist to spearhead our influencer outreach efforts and drive affiliate marketing success. As a key member of our team, you'll be responsible for finding, engaging, and...

  • TikTok Lawyer

    1 week ago


    London, Greater London, United Kingdom TikTok Full time

    Are you a motivated and experienced lawyer looking to take your career to the next level? Do you have a passion for ecommerce and a keen eye for detail?We're seeking a Senior Legal Counsel to join our European ecommerce team at TikTok. As a key member of our team, you'll play a critical role in shaping our ecommerce strategy and ensuring that our business...


  • London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a dynamic Creator Network Growth Manager to join our UK RiseHub team. This role is instrumental in fostering strategic relationships with LIVE Creator Networks across the UK, driving business revenue growth.Responsibilities:Onboarding: Provide a best-in-class onboarding experience to newly signed Creator Network partnerships,...


  • London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are seeking a highly skilled Chief E-Commerce Strategist to join our Strategy & Analytics team based in EMEA. As a key member of this team, you will play a crucial role in analyzing industry trends, setting business targets, and reviewing business performance in the UK and Europe.The successful candidate will be responsible for developing...


  • London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video. Its global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamTikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring that our platform...


  • London, Greater London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.About the role:Develop and implement Moderation Standard Operating Procedures (SOP) programs with focus on the German-speaking Market.Manage day-to-day policy development workflows, related...


  • London, Greater London, United Kingdom TikTok Full time

    Job OverviewTikTok, the leading destination for short-form mobile video, is seeking an experienced SOP & Resolution Programme Manager to join their team. Located in Los Angeles and Singapore, with offices worldwide, TikTok's innovative environment provides a unique opportunity to drive process improvements and enhance the partner experience.This role...


  • London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking an experienced Logistics Experience Manager to join our Supply Chain and Logistics team. The successful candidate will be responsible for improving the logistics experience for our platform buyers and marketplace sellers.ResponsibilitiesManage and optimize the lead time, shipping fee, and order status for buyers, as well as...