Renewals Team Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Corel Full time
Job Summary: We are seeking an experienced Renewals Team Manager to lead our global renewals team. The ideal candidate will have a proven track record of managing dispersed teams across various time zones, demonstrating flexibility to work different hours as needed.

About the Role:
As a Renewals Team Manager, you will be responsible for leading a globally dispersed renewals team to achieve targets. You will utilize your expertise in automation and AI tools to enhance and streamline the renewals process, ensuring efficiency and accuracy.

Responsibilities:
  • Lead and motivate a globally dispersed renewals team to achieve targets.
  • Utilize your expertise in automation and AI tools to enhance and streamline the renewals process, ensuring efficiency and accuracy.
  • Effectively manage and coordinate with team members in different geographical locations, fostering a collaborative and inclusive work environment.
  • Develop the individuals on the team through shadowing with immediate feedback, as well as ongoing 1:1.
  • Support Sales with meeting or exceeding quarterly/annual renewal targets and provide an accurate individual and team forecast.
  • Tight management and oversight of team's pipeline in CRM system.
  • Take the lead in ensuring operational efficiency and process development for highly transactional renewals team.
  • Partner with Sales Leaders on complex renewal strategies to maximize contract value, while protecting and enhancing the customer relationship.
  • Help develop and educate renewal best practices and processes across the team.
  • Work cross departmentally to resolve issues and help remove barriers for the team.
  • Play an active role helping to identify upsell/cross-sell opportunities.
  • Provide leadership with visibility to renewals and solicit involvement as required.
  • Communicate risk clearly and take the lead in developing resolution strategies.
  • Accelerate the ramp time of new hires by providing sales, software and process training.

Requirements:
  • 4 years experience, with 2 years people management experience in a Renewals Management/ Order Management /Subscription License Management role for a software company with working experience with software renewals.
  • Strong communication and leadership skills, both internally & with customers/partners.
  • Strong organizational and time management skills with the ability to multi-task and prioritize in a fast paced, dynamic work environment.
  • Proficiency in using CRM tools such as Salesforce, Microsoft Office Suite, reporting and automation tools.
  • Strong analytical skills - Ability to oversee and manage salesforce.com renewal forecast, ability perform analysis to understand trends in the business.
  • Ability to work flexible hours to support teams in various regions.
  • Passion and Conviction.
  • Energy and enthusiasm.
  • Demonstrated creativity with customer engagement and problem solving.

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