Account Management Professional

2 days ago


High Wycombe, Buckinghamshire, United Kingdom Austin Fraser Full time
Company Overview

Austin Fraser partners with leading UK providers of affordable housing to deliver exceptional service to communities.


Salary and Benefits

The competitive salary for this role is estimated at £25,000-£30,000 per annum, along with a flexible hybrid working approach, mileage allowance, and a chance to make a real difference within the organisation.


Job Description

We are seeking an Income Officer to proactively manage income collection for various tenure types while providing outstanding customer care. This involves communicating with customers via phone and email regarding rent accounts and arrears, collaborating with the Financial Wellbeing Team, and maintaining up-to-date knowledge of legislative and regulatory requirements.

Key responsibilities include:

  • Proactively manage income collection for various tenure types within a designated patch.
  • Communicate with customers via phone and email regarding rent accounts and arrears.
  • Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies.
  • Maintain up-to-date knowledge of legislative and regulatory requirements related to income collection and arrears recovery.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A full valid UK driving licence and access to a vehicle suitable for business use.
  • Expertise in welfare benefits, Universal Credit, Housing Benefit, and ability to liaise with agencies like CAB.
  • Strong communication skills, with the ability to work closely with managing agents and local authorities.

Benefits

This role offers a range of benefits, including:

  • Competitive salary and benefits package.
  • Flexible hybrid working approach.
  • Mileage allowance at 0.li>p.
  • The chance to make a real difference within a leading housing organisation.


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