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Operations Manager
2 months ago
We are seeking a highly skilled and experienced Operations Executive to join our team at Evelyn Partners. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day functioning of our business.
Key Responsibilities- Compliance and Risk Management: Ensure ongoing compliance with anti-money laundering regulations, the Financial Services Compensation Scheme, Foreign Account Tax Compliance Act (FATCA), FCA and CASS rules, knowledge of Suitability and KYC requirements.
- Client Onboarding and Data Management: Ensure the onboarding of new clients within agreed SLA and maintaining accurate data for existing clients.
- Task Management and Quality Control: Ensure that all tasks are completed to a high standard and work produced within deadlines, and that any anomalies are reported to your line manager within agreed timescales.
- Communication and Customer Service: Respond to telephone and email enquiries in a timely professional manner, liaising with fund managers and external parties where relevant and in a timely manner, escalating any issues where relevant.
- Team Collaboration and Development: Contribute to the review of team tasks, identifying improvements with a view to enhancing client service, and participate in, and contribute to, any ad-hoc project-related work where necessary.
- Quality and Accuracy: Adopt a high-quality culture to minimise errors and ensuring high quality service levels are delivered, ensuring all work is with a high level of accuracy, including data input, document checking and payments, escalating to manager or relevant department where necessary.
- Support and Training: Support and provide cover for other members of the team and wider department as and when required, and assist with training new recruits to the team in BAU activities, acting as a positive role model.
- Conduct Risk and Professional Development: Demonstrate an understanding and application of the Group's Conduct Risk Framework, and ensure that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate continuous professional development (CPD).
- Operational Excellence: Operate in accordance with division's policies and procedures manuals, and perform any other duties as required.
- Experience: Experience gained within a financial services institution, especially in Operations, is advantageous but not essential.
- Skills and Qualifications: Demonstrable interest in financial services and in particular investment management, working knowledge of Microsoft Office packages, strong interpersonal skills, ability to communicate well both written and verbally to senior audiences, ability to work well in a team but concurrently comfortable to work individually, ability to understand and summarise complex information in a professional and concise manner, ability to solve problems quickly, high levels of accuracy and attention to detail, ability to organise workloads effectively and meet tight deadlines, responding to queries from both internal and external parties in a timely manner and providing a high level of customer service both internally and externally.
- Education and Qualifications: For candidates with no relevant experience, Scottish Higher / GCSE's (or equivalent) at level C or higher in relevant subject, relevant professional qualifications e.g. CISI Investment Operations Certificate desirable but not essential.
- Competitive Salary and Benefits: We offer a competitive salary and a range of benefits, including private medical insurance, life assurance, pension contribution, hybrid working model, generous holiday package, option to purchase additional holiday, and shared parental leave.
- Diversity and Inclusion: We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners, we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation.
