Customer Support Specialist

1 day ago


Rochdale, Rochdale, United Kingdom Sun Chemical Full time
About the Role

Sun Chemical, a leading producer of packaging and graphic solutions, is seeking a highly skilled Customer Support Technician to join their dynamic team. As a key member of the technical field-based team, you will provide technical support to customers, manage the transition of new business, and ensure product compliance and safety.

Key Responsibilities
  • Provide technical support to customers, ensuring timely and effective resolution of issues
  • Manage the transition of new business, including onboarding and training
  • Ensure product compliance and safety, adhering to industry standards and regulations
  • Cover for in-plant holidays, ensuring seamless operations
  • Conduct laboratory work and complete detailed reports, providing valuable insights to the team
Benefits
  • Competitive salary based on experience, with opportunities for growth and development
  • Company pension plan, providing financial security for the future
  • Increasing holiday entitlement with service, allowing for relaxation and rejuvenation
  • Cycle to Work scheme, promoting a healthy work-life balance
  • Flexible working options, accommodating individual needs and preferences
  • Opportunities for further training and development, enhancing skills and expertise
  • Company car provided, facilitating travel and mobility
  • Discounts and savings at major UK retailers, enhancing purchasing power
  • Free onsite parking, reducing commuting stress
Requirements
  • Basic secondary education, with a strong foundation in technical skills
  • Excellent colour vision, with the ability to consistently supply correct shade inks to press to an agreed specification


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