Accommodation Services Manager

4 weeks ago

Slough, Slough, United Kingdom Ackerman Pierce Ltd Full time
About the Role

We are seeking a highly skilled and experienced Temporary Accommodation Lead to join our team at Ackerman Pierce Ltd. As a key member of our housing operations team, you will be responsible for overseeing the provision of temporary housing services for individuals in need.

Key Responsibilities
  • Team Leadership: Line manage staff responsible for lettings of temporary accommodation, ensuring smooth operations and high service standards.
  • Customer Support: Deliver a comprehensive and empathetic service to individuals in need of temporary housing, offering advice and assistance in accordance with homelessness legislation.
  • Legislation & Policy: Maintain a working knowledge of relevant laws, case rulings, and Council policies to ensure that services are compliant and effective.
  • Proactive Resource Management: Ensure the Council's resources, including housing and financial support, are allocated effectively based on customer needs.
  • Record Keeping & Reporting: Maintain accurate and up-to-date records in the integrated housing management system, run regular performance reports, and ensure data accuracy through frequent reconciliation.
  • Hybrid Working: Work two days per week from the Council offices at Observatory House in Slough, with flexibility for remote working.
What We're Looking For
  • Experience: Proven experience in managing temporary accommodation or housing services, with a good understanding of homelessness legislation.
  • Leadership: Strong management skills to lead a team in delivering excellent customer service.
  • Communication: Excellent interpersonal skills, with the ability to liaise effectively with internal departments and external agencies.
  • Problem-Solving: A proactive approach with the initiative to resolve issues and ensure resources are used wisely.
  • IT Skills: Competence in using housing management systems and running performance-related reports.

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