Customer Service Account Specialist
2 days ago
We are seeking a Customer Care Agent to join our team in Hull. As a Customer Care Agent, you will be the first point of contact for any customer calling to discuss their rent accounts.
You will work collaboratively with other members of our Income Services Team to help customers avoid falling into debt. Your key responsibilities include:
- Delivering high-quality service in relation to arrears recovery and prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing relationships with customers
Your salary is expected to be around £27,118 - £28,546 per year.
About the Role
This role offers an attractive employment package, including:
- A competitive salary
- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
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