Customer Service Representative
4 days ago
We are seeking a professional Customer Service Advisor to join our team in East Kilbride, UK. As the primary point of contact for customers, you will provide excellent service and resolve queries efficiently.
Key Responsibilities:
- Handle Customer Enquiries: Respond to incoming calls, emails, and chat queries from customers.
- Provide Product Information: Accurately inform customers about products and services.
- Resolve Issues: Address customer complaints and escalate when necessary.
- Process Orders: Manage customer orders and account information.
- Capture Customer Feedback: Record interactions and follow-up tasks.
- Collaborate with Other Departments: Work closely with other teams to ensure customer satisfaction.
- Support Administrative Tasks: Assist with administrative duties as required.
Requirements:
- Prior Experience: Previous experience in a customer-facing role is beneficial.
- Communication Skills: Excellent communication and problem-solving skills are essential.
- Volume Management: Ability to handle high-volume queries while maintaining attention to detail.
- Technical Proficiency: Proficiency in Microsoft Office and CRM systems.
- Team Player: Ability to work independently and as part of a team.
- Flexible Working Hours: Willingness to work flexible hours, including weekends.
Compensation Package: A competitive salary with performance-based incentives, pension scheme, healthcare benefits, training opportunities, and a supportive work environment.
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Customer Service Representative
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