Digital Product Research Expert

1 month ago


London, Greater London, United Kingdom Interbrand Group Full time

HYD is a pioneering digital consultancy that revolutionizes the industry through innovative product design. We foster long-term partnerships rather than short-term projects, becoming an integral part of our clients' businesses to create impactful digital experiences.

We've had the privilege of working with top-tier brands like Samsung, Canon, HP-Snapfish, PlayStation, GSK, Jaguar, Renault & Renault sport, Virgin Media, Greggs, Xbox, Microsoft, John Lewis, Waitrose, Stagecoach, and many more. We're now seeking an experienced Digital UX Researcher to join our growing team.

The ideal candidate will be responsible for all aspects of research planning, recruitment, moderation, analysis, and reporting for both generative and evaluative research methods. This includes using various user testing methodologies to uncover actionable customer insights and working comfortably with data from gathering and analysis to presentation.

The researcher will identify and prioritize short-term and long-term research objectives that deliver value. They will conduct research throughout the product lifecycle, utilizing findings to advocate for product changes that benefit our users. Additionally, they will develop well-written recruitment briefs and research plans, delivering accurate and usable insights through diverse methods such as field research, diary studies, surveys, user/usability testing (remote and in-person), ideation workshops, and others.

The researcher will work closely with product teams to determine research needs, contribute to building the UX research process and toolkit, promote user-centered design principles, and compile finished research findings to provide meaningful and actionable insights for internal and external consumption. Strong communication, presentation, and writing skills are essential, along with experience managing projects involving cross-functional teams and a proactive attitude.

Prior experience in software and digital research, data analytics, and SharePoint is preferred. Our company values inclusivity and diversity, welcoming applicants from all backgrounds.



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