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Customer Loyalty Specialist

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time
Customer Retention Coordinator

Job Summary:

We are seeking a skilled Customer Retention Coordinator to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.

Key Responsibilities:

  • Continuously improve our retention practices to drive business growth
  • Maintain accurate records of customer interactions and feedback
  • Analyze data to provide actionable insights and reports
  • Collaborate with cross-functional teams to develop targeted solutions
  • Design and execute content campaigns, email campaigns, and loyalty programs
  • Identify and mitigate risks to customer relationships

Requirements:

  • Proficiency in CRM systems, with experience in Bloomreach a plus
  • Strong analytical and problem-solving skills, with excellent interpersonal abilities
  • Experience in retention or account management, preferably in e-commerce
  • Ability to create targeted segments and customer emails
  • Business marketing, e-commerce, and customer service skills a bonus

About Us:

Premier Group Recruitment is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and driving business success.