Global Support Operations Lead
1 week ago
Join Unit4 NV as we revolutionize the world of cloud ERP software solutions.
About the JobWe are seeking an experienced Global Head of Customer Support to lead our customer support team and develop a comprehensive strategy that aligns with our business objectives.
The estimated salary for this role is $125,000 - $185,000 per year, based on your qualifications and experience.
Responsibilities- Define and execute a global customer support strategy that ensures world-class service.
- Drive self-service optimization initiatives to empower customers.
- Ensure high standards for customer interactions across all support channels.
- Collaborate with cross-functional teams to improve the overall customer journey.
- Bachelor's degree required; 10+ years of experience in customer support leadership roles.
- Proven track record of building and leading high-performing support organizations.
- Data-driven approach with experience tracking key performance metrics.
- A culture built on trust, balance, and talented colleagues.
- A commitment to sustainability through initiatives like our Act4Good program.
- A safe and inclusive working environment supported by Employee Resource Groups.
Join Unit4 NV and be part of one of the most exciting journeys in the cloud ERP software space.
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