IT Support Specialist

1 month ago


Cornwall, United Kingdom Tank Recruitment Full time
Job Title: 1st Line Engineer

Location: Onsite in Cornwall

Contract Length: 6 months (Inside IR35)

Start Date: ASAP


Overview:

We are seeking a motivated 1st Line Engineer to provide IT support services on a 6-month contract, working onsite in Cornwall. This is a great opportunity for someone with 1-2 years of experience who is eager to grow and develop their skills in a hands-on environment.


Key Responsibilities:
  • Responding to and resolving 1st line IT support tickets from end users across the organisation.
  • Installing, configuring, and supporting the Windows desktop environment (Windows 10).
  • Providing troubleshooting support for hardware (PCs, laptops, printers) and software issues.
  • Assisting with the management of user accounts and access via Active Directory.
  • Supporting Office 365, including email configuration and troubleshooting.
  • Assisting with network connectivity issues, including VPN and Wi-Fi troubleshooting.
  • Logging incidents, service requests, and tracking progress through to resolution.
  • Escalating more complex issues to 2nd and 3rd line teams where necessary.
Key Requirements:
  • 1-2 years of experience in a 1st line support role, preferably in an enterprise environment.
  • Strong experience with the Windows stack, including Windows 10 and Active Directory.
  • Basic knowledge of Office 365 administration and support.
  • Familiarity with troubleshooting hardware and peripheral devices (printers, scanners, etc.).
  • Ability to resolve basic network issues (Wi-Fi, VPNs, Ethernet connections).
  • Excellent communication skills and ability to work effectively in a team.
  • Proactive and customer-focused mindset


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